At MMHomemadeFoods, we are committed to offering our customers a secure and hassle-free shopping experience. Kindly take a moment to review the following Payments, Refunds, and Cancellations Policy to understand how we manage transactions, refunds, and order cancellations.
1.Payments
1.1 Accepted Payment Methods
We offer a variety of payment options to make your shopping experience convenient:
- Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express, for a smooth and secure transaction.
- Net Banking: Directly pay from your bank account using net banking, supported by several major Indian banks.
- UPI Payments: Quick payments through UPI (Unified Payments Interface) using apps like Google Pay, PhonePay, and Paytm.
- Mobile Wallets: Payments through popular mobile wallets like Paytm, Google Pay, and others are also accepted, where applicable.
1.2 Payment Security
We take the safety of your payment information seriously. All transactions on our site are processed with state-of-the-art encryption technology, ensuring your financial details are secure. Your sensitive information, including card details, is never stored on our servers.
1.3 Payment Confirmation
After completing your payment, you will receive a confirmation email with your order details. If you do not receive the confirmation or face any issues, please contact our customer support team for immediate assistance.
1.4 Currency
All transactions are processed in Indian Rupees (INR).
2.Refunds
2.1 Refund Eligibility
Refunds may be processed under the following conditions:
- Order Cancellations: If we need to cancel your order due to product unavailability.
- Damaged or Defective Goods: If you receive products that are damaged or defective.
- Incorrect Deliveries: If the product delivered does not match your order.
2.2 Refund Process
- Canceled Orders: If your order is canceled by us due to any reason (e.g., unavailability), a full refund will be issued to the original payment method. Refunds generally take 7-10 business days depending on the payment method and your bank’s processing times.
- Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 48 hours with photographic proof of the damage. After verifying the issue, we will process a refund to your original payment method.
- Incorrect Products Delivered: If the product you receive does not match your order, please inform us within 48 hours. After verification, a refund will be issued to your original payment method.
2.3 Refund Methods
Refunds will be processed to the payment method originally used for the transaction. The timing for receiving the refund depends on the payment method and your bank’s processing times.
2.4 Non-Refundable Situations
Refunds cannot be processed in the following circumstances:
- Opened or Altered Products: If the product has been opened, used, or modified in any way after delivery.
- Packaging Issues: If the product is returned without its original packaging or is incomplete.
- User Error: If the order was placed incorrectly by the customer.
- Personal Preferences: Due to the nature of food items, we do not offer refunds based on personal preferences or tastes.
3.Cancellations
3.1 Customer-Initiated Cancellations
You may cancel your order within 15 minutes of placing it. Once the order has been processed beyond this time frame, cancellation may not be possible.
3.2 Cancellation by Us
We reserve the right to cancel orders under certain conditions, including but not limited to:
- Out of Stock: If the product becomes unavailable after placing your order.
- Payment Issues: If the payment is flagged as fraudulent or fails to process successfully.
- Pricing/Description Errors: If there is a mistake in the price or description of the product.
- Unforeseen Events: In case of any unforeseen circumstances that impact order fulfillment.
If we cancel your order, we will issue a full refund to the original payment method.
Contact Us
If you have any questions regarding payments, refunds, or cancellations, please reach out to us:
- Email: Mmvillagevantashala@gmail.com
- WhatsApp: +91 7483951358
